Pulsacoil Repair - Review of MK Group Ltd

I first tried Gledhill Response, they offered me a fixed price repair at £399 (this included a 12 month cover on all other parts and labour) I thought the price was reasonable, however they said that they couldn't attend for at least a week, not ideal with all this snow we have had and no hot water.

I then called my local plumbers - Pimlico Plumbers, quoted me £110 per hour, said they would come and diagnose the fault then have to order the parts and return to fit them in a few days. Again not ideal.

After trawling Google I found pulsacoil2000(dot)co(dot)uk and gledhill-pulsacoil(dot)co(dot)uk both leading to the same site (Vedhas).
I called Vedhas based in Luton, they quoted me £125.00 per-hour plus VAT, plus parts. I asked if they carry the parts in stock the operative said "No, we can't carry parts in stock because they would be damaged in transit, they would come and fault find and carryout a service and return with parts on another day". I was slightly bemused, I was told that PulsaCoils have no serviceable parts (alarm bells started ringing) I asked him what is included in a service "we service the PCB, the relays and the immersions, it will only take about one hour, maybe two with the fault find" I searched Vedhas in Google and found that they use subcontractors and are not specialists but a jack of all trades, I immediately ruled them out. check electriciansforums(dot)co(dot)uk/.../35455-email-vedhas

I then called the next company on the Google list pulsacoilrepairslondon(dot)net (no answer)

Then late last night I stumbled across the forum, (Thank you Mike brilliant forum) I searched the repair specialists section and found MK Group Ltd.

Having seen the negative... and positive reviews of MK Group Ltd on this site I was a little apprehensive about using them.

I called MK Group Limited at 9.00am this morning, I spoke with a very polite young lady who took my details and offered me an option of services (fixed price repair and standard rate repair) I opted for the standard rate repair, I was quoted £99 for the first hour and £66 per hour thereafter plus parts at cost price plus 20% handling charge.

Two gentlemen arrived this afternoon Dale and Gary, they diagnosed the problem in minutes, it was burnt out relays and a faulty overheat sensor, It was repaired in under an hour at a cost of £99 Labour £81.08 relays and £17.05 sensor - Totalling £197.13!

As the gents were leaving I took a look inside the van (fully stocked with only Gledhill parts). They informed me that over 95% of all jobs are completed first visit.

I can only speak as I find, MK Group Limited have been a professional, attentive company from the outset, honest and upfront about the charges and the engineer are very friendly and knowledgeable.

I would not hesitate to recommend them, in fact I have already recommended them to my neighbour.

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Well that was a good post.
And should help a lot of people.
More so how to search and find.
I aim to fix on the first visit too.
I really could not afford to waste my time going back and forth.
There will always be a few negatives I am afraid.
Sometimes with the Gledhill units there is / are more than one thing wrong.
Draining down and filling up can be very time consuming, but has to be done.
Pump valves which leak and then involves draining to fit new valve and the pump.
Then adding inhibitor all adds up.
Yes a very interesting post indeed.
Thinking about increasing my charges now!
Mike
MGC/H2O
Norfolk

Hi Mike
I guess you can ask in London and surrounding the M25 for anything you want as it looks like.
My customer are not willing to pay this rate per hour.
Mario at Mario's Boiler Service

Well Mario I know what you mean.
But the post was really good as it shows people how to search / find a repairer.
I know that in the London area it takes ages to get from A to B.
And depending on the company as in size and overheads that makes a difference too.
I will be reviewing my prices in April. Gledhill put their parts up 5% early last year.
Although to be fair they do not increase their prices too often.
Yes it was interesting though.
The cost of travel is a large expense now though.
Mike
MGC/H2O
Norfolk