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No Hot water . Heating OK-- Need urgent help / advise

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No Hot water . Heating OK-- Need urgent help / advise Empty No Hot water . Heating OK-- Need urgent help / advise

Post  srisris Fri Nov 01, 2013 12:24 am

Hi,
Need urgent help / advise.
Moved into new house last month. It has Boilermate2000 + Potterton Suprima.
All seemed to fine until yesterday when the Hot water suddenly stopped working. Tried my best to read/understand through manuals and online forums but still no luck. Before I call a service engineer, i want to make sure it is not a simple problem that does not need to call an engineer to visit.
1) Switched off the boiler overnight and switched ON; Put the room heating to permanent ON mode.
2) Potterton Boiler fired and stayed ON as long as Room heating is ON
3) Opened the front panel on the Boilermate2000 and found the LED display has top two bars ON and a DOT flashing at the end.
4) all 3 LED lights were ON and GREEN.
5) No hot water still. Room heating OK.
6) Turned the emgency hot water switch mode = ON, it made loud noises (literally like banging/crashing). Still no Hot water.
Need urgent help as kids are home and it is half term too.

Note: i am new to this type of units. so, please excuse my ignorance.

kind regards,
Srisris

srisris

Posts : 2
Join date : 2013-11-01

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Post  mike Fri Nov 01, 2013 5:50 pm

First thing to do is check the unit is full
And that it takes water from the top tank (F&E tank)
Look on here under the BM 2000 posts that has been covered in depth
Mike

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Age : 70
Location : Norwich

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Post  srisris Sun Nov 03, 2013 11:14 pm

It is now fixed. It was due to hot water pump that was stuck. The plumber has come and took less than 2 minutes in fixing it.
He just rotated the pump anti-clockwise and Bingo!!
I would now try to get this (Boilermate + potterton Boiler) covered under some annual maintenance contract. I cannot take any risk on this 10 year old unit.

Thanks Mike for your repsonse. Good to know that there is somebody out there who cares for others problems.

-Sri

srisris

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Post  mike Mon Nov 04, 2013 1:14 am

Hi,
My advice / recommendations still apply.
You must check that the unit will / can take water.
And when checking you will see if the water is brown (sludge)
Sludge is a major problem with thermal stores as it tends to collect with in the unit.
Read through the posts on here ref BM 2000's
Mike

mike

Posts : 1747
Join date : 2009-10-08
Age : 70
Location : Norwich

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