Simon Rowan Engineering - worst experience ever

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Simon Rowan Engineering - worst experience ever

Post  isk1982 on Mon Jan 06, 2014 8:51 am

I called Simon after reading a good review about him on here.

Big mistake.

I won't go into personal insults despite the fact that Simon ended his visit with a torrent of verbal abuse, instead I'll stick to the facts.

I have a Pulsacoil 2000 which does not heat up enough water over the off peak period.

In 15 minutes or so Simon concluded the following;

By boiler was leaking - he could prove this by inserted his screwdriver in the a small crevice at the bottom, he said it would be wet when he pulled it out. It was bone dry, as is the rest of the boiler and the floor it sits on.

He said the wires comes from the off peak and peak spurs are going to the wrong parts of the circuit board ie off peak power is going to the top third of the boiler and peak power is going to the bottom two thirds. He said he switched the wires over. I questioned this logic because unless wires move over themselves over time - how is this possible. The boiler was functional until recently.

He recommended a new boiler at £1700 plus VAT and he write off the cost of this visit. I was not convinced and told him I would need think about it. He told me I would have a full tank of hot water the next day. I didn't. The boiler still doesn't work.

So it came to the bill...Simon charges £100 ex VAT per hour for his services. A price that is not on his website. I didn't ask him what his call out rate was and he didn't mention it to me when I booked him.

I said this was unreasonable. He proceeded to lock my front door and said he would be having dinner with me tonight in my house - was this a way of intimidating me?

We argued for some time, he threw some entirely irrelevant analogies; 'if you went to Tesco's would you tell them you're not going to pay the price at the till' err no Simon, all the prices at Tesco's are clearly labelled, unlike your website.

So I ended up paying £80 for someone to move around some wires and probably move them back to the original position again oh and how can I forget - tell me where my electricity meter was - thanks for that Simon(!). Yes, he actually included that in his summary of work done to justify £100.

He held on to my parking gate fob until I paid him, I had no choice.

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Re: Simon Rowan Engineering - worst experience ever

Post  mike on Tue Jan 07, 2014 11:27 am

Well it is very sad that you feel like you do.
But a lesson learnt for you and I hope others too.
You should always ask call out charges and prices.
You did not mention your area.
London rates are much higher than other areas.
Your unit could have been connected wrong from installation.
And the on peak heater (top one) was the one you have been using.
Although DHW would not be a lot.
But there are some people who would manage with a unit connected in that way and if they could / can their electric bill would be less than normal.
Pc 2000 units do leak, I have replaced lots of them. But will add as a result of poor installation.
PC 2000 unit.
1; Check top tank.
2; Is the unit hot? If not then there will be no DHW.
Check heaters rod stats and any controls
3; If hot and no DHW why?
Pump
Pump drive board
DHW sensor
PHE sensor
Plate heat exchanger.
I will add there are plenty of posts on here ref PC 2000 units.
Mike

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Re: Simon Rowan Engineering - worst experience ever

Post  isk1982 on Sat Jan 11, 2014 9:09 am

mike wrote:Well it is very sad that you feel like you do.
But a lesson learnt for you and I hope others too.
You should always ask call out charges and prices.
You did not mention your area.
London rates are much higher than other areas.
Your unit could have been connected wrong from installation.
And the on peak heater (top one) was the one you have been using.
Although DHW would not be a lot.
But there are some people who would manage with a unit connected in that way and if they could / can their electric bill would be less than normal.
Pc 2000 units do leak, I have replaced lots of them. But will add as a result of poor installation.
PC 2000 unit.
1; Check top tank.
2; Is the unit hot? If not then there will be no DHW.
Check heaters rod stats and any controls
3; If hot and no DHW why?
Pump
Pump drive board
DHW sensor
PHE sensor
Plate heat exchanger.
I will add there are plenty of posts on here ref PC 2000 units.
Mike

Thanks for your reply. My boiler is now working - the problem was down to the switch not working, nothing more than that. The 'leak' identified by Simon Rowan was dismissed by the engineer as nothing but green oxidisation. Shocking that Simon Rowan can operate the way he does. Please avoid him.

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Re: Simon Rowan Engineering - worst experience ever

Post  Mario.S on Sat Jan 11, 2014 12:24 pm

I have come across this now a foe times,
Customer telling me all kinds of Installer portending Gledhill knowledge and use this as a "door opener " to sell new Cylinders or Boiler, saying " yours is not repairable , I can install a new one for x amount of.£...." It's a bit of a rip off. So ,always ask first the rates and call out charges and where there knowledge is coming from and how long they worked on and with Gledhill products. But, yes, as Mike mentioned, London cost top dollar in everything. I have noticed rates up to £150/h plus VAT plus call out charges, at some local London based companies. Mostly, if they do Gas Boiler all type, Bathrooms ,tiling , kitchens .... be careful, you can't be master in all things and those Gledhill products are sometimes complex and in need of a good product knowledge.
happy new year Mario at Mario's Boiler Service

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Re: Simon Rowan Engineering - worst experience ever

Post  Geths on Thu Feb 06, 2014 11:00 am

isk1982 wrote:He proceeded to lock my front door and said he would be having dinner with me tonight in my house - was this a way of intimidating me?

Id have rang the Police right there, that's not acceptable, once you had asked him to leave and he refused, he's basically trespassing. Tbh id have physically thrown him out, but i appreciate that's not an option for everyone. He sounds like a complete ****!

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Re: Simon Rowan Engineering - worst experience ever

Post  Mike the Boilerman on Fri Feb 07, 2014 1:54 am

isk1982 wrote:I called Simon after reading a good review about him on here.

Big mistake.

This is very unfortunate.

I'm puzzled that you say you read a good review about him here though. I was going to suggest you post some comments in response to the good review, but on searching for the keyword "Rowan", I can't find any other mention of Simon Rowan. Are you sure the positive review was on here, not another site?

Mike

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Re: Simon Rowan Engineering - worst experience ever

Post  Lj321 on Wed Mar 19, 2014 4:45 am

I also have a flat in London which has had Gledhill issues in the past and I was sorry to read you have had such a bad experience with Simon Rowan. I have to say that I have had a totally different experience of dealing with him. In fact, I have nothing but praise for the way Simon cured the problems with my boiler. He turned up on time (no mean feat round here), was pleasant and efficient, curing the boiler problems which had totally foxed others. Although I obviously do not wish to dispute, or comment on, your experience of his services, I feel it only fair to offer another view of Mr Rowan's work.

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