Review of MK Group Ltd - do not use!

To whom it may concern

I would like to complain about the service that I received regarding a callout yesterday.

‘Gary’ was the engineer that came out and was there with my fiancé. He started to get extremely rude to her when he was unable to figure out how to fit a part that he said we needed to replace. He blamed incorrect wiring in our central heating as the problem and drained the system twice trying to fit it. He was eventually informed by his office that the wiring was correct and he was instructed how to fit it properly. He also reduced my fiancé to tears when he shouted at her when he tried to say he arrived half an hour earlier than what he did and tried to charge for an extra 30 minutes labour. He stated that he arrived at 12:00 yet I have a voicemail from him at just after 11 saying that he would only be arriving by 12:25 and he did only turn up at 12:30.

He first came to our property on Tuesday the 13th of March when I called up to say we had no hot water but had the Systemate iii and MK Group are meant to be experts on that. We would get hot water for about 30 secs and then it would go cold. He blamed the flow rate of the mains for that and then said that the relief valve needed to be replaced. He also said that the three port valve needed to be replaced but I think that he just didn’t know how that was meant to work as that is the valve that he had to phone up about yesterday when he said our system was wired incorrectly.

After replacing both those valves and now us having paid over £500 we still did not have hot water and he blamed the Boiler saying that it wouldn’t get above 40 degrees. This is not true as I measured the temperature of the feed and return pipes above the boiler and they are between 70-80 degrees. On his first visit he also shook the heating store a few times and now the carpet around the heating store is permanently wet. When my fiancé said that to him he replied that we would have to get a plumber out for that as he is not a plumber.

So, after spending £500 we still do not have hot water for longer than 30 secs, we have the same heating that we always had in the radiators and we now have a leak somewhere around the heating store.

After downloading and reading the installation manual I have figured out that there is meant to be a pump that feeds the heat plate exchanger with hot water from the store when hot water is requested. The reason we only get hot water for 30 secs is because the hot water from the heat plate exchanger is not refreshed when hot water is requested and as far as I can see and after searching the internet that should have been the first check made with the symptoms we are experiencing. I checked that the flow switch (which I’m guessing tells the system that hot water is being requested) works by testing continuity when the hot water is on.

I think that there must be someone in your company that knows what they are doing as Gary was given instructions by someone so I would like a full refund for all the work paid for and for someone with experience and knowledge to come around and fix the problem with the pump not starting.

I await your timely response
Regards

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The labour price quoted will not change if the original job over runs.

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All work carried out is guaranteed, as are all parts that are used when they are required (we will not install a part until we have quantified that it is faulty, and should we make a false diagnosis - (a rare thing) - we will either re-install the original part or where this is not possible, we will not charge you for the new part).

Our Company solicitor has been informed and Mr Kent will be receiving a letter of our intentions with regards to his slanderous accusations.